Customer feedback drives portal improvements

April 12, 2022

The Roseburg Customer Access Portal (RCAP) has undergone some recent improvements based on feedback provided by users.

Upgrades include:

• Improved design with enhanced navigation menus to provide a better user experience that is also viewer-friendly on mobile phones and tablets.
• An enriched information center with portal messages.
• For customers who use the portal for financial information, there is a new account summary page with a consolidated history page to view paid and open invoices.
• An item catalog containing active items that you have purchased in the past two years (if your own item numbers are active in our system, they are also  included).

Roseburg is a coast-to-coast company, with manufacturing & sales operations across time zones, and so are our customers. This new portal provides 24/7 access to information such as; order status, past order history, tracking of orders and documents related to the order such as bill of ladings, packing slips, order acknowledgements, and invoices.

If you’re not already taking advantage of the improved portal, you can download these easy instructions to get started, and access the system by clicking here.

If you need support, please contact your Roseburg account representative.